Milena Barbosa
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Recent activity by Milena Barbosa-
How I reduced ticket backlog using macros and triggers
Hi all,Just wanted to share a quick win from my setup that helped our (demo) support team reduce backlog by almost 40% in the first week!We created a series of macros for common issues like passwor...
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Has anyone successfully integrated Zendesk with Slack for real-time ticket updates?
Hey everyone,I'm currently setting up our Zendesk instance for internal testing and was wondering if anyone here has successfully integrated it with Slack.Specifically, I'm looking to: Get real-tim...
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I'd like a way for users to submit feature requests
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